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Customer and Employee Safety During Coronavirus Times

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We at Prinsegate are committed to balancing providing meeting ongoing customer needs with the responsibility of the safety of our customers and employees.

We have been monitoring the daily COVID-19 news updates, and have also been implementing and adjusting policies and procedures to align with the latest Coronavirus safety guidance.

Complying with Government Coronavirus safety advice has meant adapting the way that we perform building surveys and provide other services to our customers. We aim to minimise any inconveniences and inefficiencies while taking the necessary precautions to reduce the risk of spreading the virus.

What Precautions Are We Taking?

Surveyors must be physically present at a property in order to carry out a proper inspection.  Our surveyors will wear full PPE equipment while at onsite at the property. We have a “no handshake” policy and will instead offer a friendly smile as a greeting.

We are also requesting that, where possible, occupants should not be in the property at the time the survey is conducted. Should vacating the property not be possible, social distancing measures should be followed, and the surveyor will maintain a 3 metre distance from occupants.

Surveyors must touch surfaces in order to carry out a proper inspection. Our surveyors may be wearing protective gloves were possible to minimise contact with property. They will use hand sanitisers before/after touching any surfaces, and will wipe down surfaces with disinfectant after contact has been made.

Before an inspection is to take place, we may enquire as to whether anyone in the household has displayed any COVID-19 symptoms within the last 14 days. If so, we will ask to postpone the appointment until a future date when all occupants have been symptom-free for at least 14 days.

We also require our staff members to report if they have contracted COVID-19 symptoms, and requiring that they follow the current guidelines regarding self-isolation and seeking medical attention. Staff members are expected at a minimum to self-isolate for 14 days from when they first experienced COVID-19 symptoms. We may regretfully have to cancel or postpone any appointments if another staff member is not available as a replacement.

Some meetings and discussions that we’d normally prefer to have in person will be conducted via video conference (e.g. Zoom) or telephone call.

Customer and Employee Safety Are Primary Concerns

In addition to our excellent standards in project delivery and customer service, we are taking all practical measures to minimise health and safety risks to our customers and employees during these extraordinary times.

We will continue to monitor the national and local COVID-19 news and safety guidance, and to continue to adapt our service delivery policies and processes as practically needed.  Please feel free to contact us if you have any questions around Coronavirus safety with respect to your specific situation.